5qqq's Privacy Policy
This policy clearly explains how we collect, store and protect your personal information.
Purpose of This Policy
Welcome to the 5qqq platform. This privacy policy ("Policy") explains how 5qqq ("we", "us") collects, uses, discloses and protects your personal information. By using our services, you agree to the terms described in this policy.
We believe your privacy is a fundamental right. That is why, at every level of operating the 5qqq platform, we are committed to ensuring the security and transparency of your information. Keeping your data safe through SSL encryption and modern cybersecurity technology is our highest priority.
This policy applies to the 5qqq website, mobile version and all related digital services. Please read this policy carefully in full. If you have any questions, contact us at [email protected].
What Information We Collect
When you create an account and use services on 5qqq, we collect various types of information. These are described in detail below:
1.1 Information You Provide Directly
When you register on our platform or use our services, the information you voluntarily provide includes:
- Full name and username
- Email address and contact details
- Date of birth (for age verification — to confirm you are 21 or older)
- Mobile number (linked to your bKash, Nagad, Rocket or Upay account)
- Financial transaction details (deposit and withdrawal records)
- Identity verification documents (when required)
- Messages and complaints sent to customer support
1.2 Automatically Collected Information
When you visit our platform, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type, language and version
- Operating system and device details
- Visit time, date and session duration
- Page views and navigation patterns
- Referral URL (where you came from before reaching our site)
- Cookies and similar tracking technologies
1.3 Gaming Activity Information
To improve your gaming experience on the platform and to ensure responsible gaming, we collect:
- Play history and preferred game categories
- Bet amounts and frequency
- Bonus and promotion usage details
- VIP level progress and reward records
How We Use Your Information
5qqq uses your information only for specific, legitimate purposes. We never sell your information to third parties.
2.1 Providing and Operating Services
- Creating, verifying and managing accounts
- Processing financial transactions (via bKash, Nagad, Rocket, Upay)
- Ensuring delivery of gaming services and bonuses
- Resolving technical issues and managing customer support
- Managing the VIP program and rewards system
2.2 Security and Fraud Prevention
- Detecting and preventing suspicious activity
- Preventing the creation of multiple accounts
- Complying with anti-money laundering (AML) rules
- Ensuring account security
- Protecting the platform from cyberattacks
2.3 Communication and Customer Support
- Sending transaction notifications
- Communicating important account-related updates
- Providing 24/7 live chat and email support
- Informing you about policy changes
2.4 Platform Development
- Analysing and improving user experience
- Identifying and resolving technical issues
- Monitoring responsible gaming patterns
- Planning new games and features
Information Disclosure and Sharing
5qqq does not sell your personal information to third parties. However, limited information sharing may be necessary in specific circumstances:
3.1 Service Partners
For payment processing, we work with mobile banking services such as bKash, Nagad, Rocket and Upay. Only the minimum information needed to complete a transaction is shared with these partners.
3.2 Technology Service Providers
To operate the platform, we work with trusted technology service providers, game software suppliers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and security service providers. They operate under strict confidentiality agreements and cannot use your information for any other purpose.
3.3 Legal Obligations
If disclosure of information is required by a legal obligation, court order or request from a regulatory authority, we are bound by law to comply. In such cases, we will make every effort to notify you in advance where possible.
3.4 Business Transfers
If there is ever a change in the structure of 5qqq's business — such as a merger or acquisition — your information may be transferred to the new management. In such cases, the terms of this policy will remain in effect and you will be notified.
Cookies and Tracking Technologies
The 5qqq platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of the service.
4.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform. Without them, login, transactions and security features will not work properly. There is no option to disable these cookies.
4.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language selection and game preferences. They make your experience more personalised.
4.3 Analytics Cookies
These cookies are used to measure platform performance and improve user experience. The data collected is aggregated and not personally identifiable.
4.4 Cookie Controls
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
Data Security Measures
To ensure the security of your information, 5qqq has adopted industry-standard technical and administrative security measures:
5.1 Encryption Technology
Our platform uses the highest-grade SSL (Secure Socket Layer) encryption. This means all information transmitted between your browser and our servers is completely secure and cannot be read by any third party.
5.2 Access Controls
Only authorised staff can access your personal information, and only within the limits necessary to carry out their responsibilities. All staff operate under strict confidentiality agreements.
5.3 Regular Security Reviews
We regularly review and update our security measures. Regular security tests are conducted to identify potential vulnerabilities.
5.4 Data Breach Response
If a data breach occurs, we will take immediate action and notify affected users as quickly as possible. Report any security concerns to [email protected].
Data Retention Period
5qqq retains your information only for as long as it is necessary or legally required:
- Active account data: retained while the account is active
- Financial transaction records: for the period required by legal obligations
- Customer support communications: until resolution of the issue is confirmed
- Inactive accounts: as required by law after inactivity
- After account closure: relevant data is retained until legal obligations are fulfilled
Once the specified retention period ends, we securely delete your information or anonymise it so that it is no longer linked to you.
Your Privacy Rights
As a user of the 5qqq platform, you have the following rights over your own information:
7.1 Right to Access
You can request to know what information we hold about you. We will provide a complete report within a reasonable time.
7.2 Right to Rectification
If there are any inaccuracies or errors in your stored information, you can request corrections. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information where there are legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will review your request accordingly.
7.5 How to Exercise Your Rights
To exercise any of the rights above, write to us at [email protected]. Our team will respond to your request within 30 days. Identity verification may be required in some cases.
Protection of Minors
The 5qqq platform is intended for users aged 21 and above only. We do not knowingly collect or store personal information from anyone under the age of 21. An age verification process is in place at the time of registration.
If you are aware that a minor has registered on our platform, please notify us immediately at [email protected]. We will promptly close that account and securely delete all associated data.
Policy Changes and Updates
5qqq may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed
- A notification will be sent to the registered email address for significant changes
- Continued use of the platform after any changes will be considered acceptance of the new policy
- The previous version will be kept in the archive and made available upon request
You are advised to visit this page regularly to stay informed about the latest policy.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. The 5qqq data protection team is always ready to assist you:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
- Response time: Within 30 days for requests related to personal data
We take your concerns seriously and strive to resolve them as quickly as possible. If you are not satisfied with our response, you have the right to file a complaint with the relevant legal authority.